Any request to change an order requires contacting a Customer Care associate, as we begin to process orders immediately after they are placed. Contact us immediately via live chat, email customercare@selfscan3d.com, or call (800) 945-4770.

While our orthotics rare interchangeable, they only transfer to and from similar shoes. What we design for boots/running shoes will not fit properly inside a slim dress shoe. We offer a 2-pair discount for this reason as most do need 2 pairs.

Custom orthotics that are designed by a podiatrist are made using special materials. Ultimately this means your custom orthotics are built to last longer than any over the counter insole would. The life expectancy of our orthotics ranges anywhere from 1 year to 2 years or longer depending on use. As long as you care for them properly. Heavy wear-and-tear from logging tons of running miles every day may break them down more quickly and shorten their lifespan, but in general, these inserts can go for a while in normal day-to-day wear. When it is time to replace your orthotics, SelfScan3D makes it simple to reorder as we keep your impression on file for 5 yrs and we also offer all of our returning customers a coupon code to use.